FAQ - Memberships/Subscriptions – London Student Accommodation
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FREQUENTLY ASKED QUESTIONS

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Underneath we have gathered answers for the most frequent questions-


You need to sign up for a subscription (membership). You can try 3 days for free, by selecting the Bronze package. You can sign up for a membership here: https://londonstudenthome.com/create-user.


There are three different packages which give you access to Londonstudenthome.com for different periods of time. Each package will provide you with access to the same content, and is only differentiated by the length of the subscription period and price.


Yes, you can unsubscribe whenever you like and without warning.


You can turn off the automatic renewal at any time through My Account, which is accessible when login in. Click Subscriptions and then click unsubscribe Membership. Alternatively, you can always email mail@londonstudenthome.com.


When you canceled your subscription (membership) a confirmation will appear on the screen. You will also receive a cancel confirmation by e-mail. If you are still not sure, you can go to My Account –> subscription and you will be able to see “Subscription is canceled”. You are always welcome to contact us regarding your subscription by emailing mail@londonstudenthome.com.


Sign in to enter your account (My Account). Select Update payment card. Enter your new credit card details and click update.


If you regret your purchase you must immediately log off after finishing purchase, and not log in again. You need to contact customer service immediately and inform them that you have regretted your purchase. As you have made an agreement for subscription, you can only regret the agreement at the beginning, and not for one of the following payments. If you do not log off immediately and have accessed content only available for subscribers you have used the product, and your payment is not refundable. You can unsubscribe for any other renewals (read bullet How to cancel my subscription).

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Contact us on mail@londonstudenthome.com